What do package hours mean?
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The hours in each package are live time together: scheduled video calls and/or in-person meetings in Dresden. We also prepare for your sessions, research useful local options, coordinate practical next steps, and send written follow-up. That background work shapes your settling-in plan and written next-step summary, not only session prep, and it does not use up your live hours. For in-person meetings, travel and waiting time within Dresden count as support time. Appointments outside the city can be arranged separately. If your move needs a large amount of additional research, repeated third-party contact, many property viewings, or ongoing support beyond the priorities we agree, we will simply discuss the best next step with you before doing extra work.
Can I book help for one specific task or appointment?
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Yes. Focused hourly support is available at €75 per hour, with a two-hour minimum. You can book Additional Support directly for a specific appointment, practical language support, help understanding an official letter, or another focused administrative task. The same hourly rate can also apply when we agree hourly work as part of a custom scope, or if you need more support after a package. For in-person meetings, travel and waiting time within Dresden count as support time. If you need broader, ongoing, housing-focused, or company relocation support, we will suggest a clear custom scope and price before beginning.
What if I need more support after my package?
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That is completely fine. We can continue with hourly support at €75 per hour, or agree a tailored scope if your next steps need a more focused or ongoing plan. We will always discuss the best option with you before doing work outside the original package.
Is housing search included in the standard packages?
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We can help you understand the Dresden rental market, prepare application documents, plan a viewing strategy, and use your support time where it will help most. If you need a dedicated property search, repeated viewing support, or a more intensive housing-focused service, we can discuss a tailored scope.
Can I apply Smart Start to a larger package?
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Yes. If you continue with Soft Landing or Soft Landing Family within 90 days of your Smart Start session, we apply €100 of your Smart Start fee to that package. Confirm by email within those 90 days. Because Soft Landing already includes the orientation and roadmap, we do not start that part from scratch. We refresh it lightly and move faster into the practical support. The credit can be used once per client or household.
What is outside the service?
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unpackdresden is here for practical relocation guidance and support. Some decisions need an authorised professional or official body, for example, individual legal or immigration advice, insurance recommendations, tax advice, medical advice, or authority decisions. When that happens, we help you understand who the right next contact is. We cannot guarantee housing, appointments, Kita or school places, benefit eligibility, or authority decisions, and we do not represent clients before authorities or submit applications on their behalf.
How do you work with clients?
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We begin by understanding your situation, timing, and priorities. Then we agree where your support time will make the biggest difference. Depending on what you need, that can include live planning sessions, appointment preparation, in-person support in Dresden, local-resource research, checklists, and written next steps. You will always know what we are focusing on and what comes next. If something falls outside the agreed support or needs a specialist, we talk it through with you first.